Bellmac offer an accredited and tailored service and maintenance contract that will help ensure your fire, intruder, CCTV and access control system stays fully operational, and your premises are protected 24/7.
Bellmac service engineers are assigned to your account so they understand your fire and security system, there is no requirement to spend your time continually explaining where that hidden power supply is or how the system integrates with other parts of your buildings infrastructure.
All of our service engineers are trained by industry manufacturers and have attended specialist maintenance and installation courses. As a business we don’t rely on the accreditation of our brand, we insist on individual certification of our front line engineers too, therefore ensuring the person we assign to service your life safety equipment is trained to do so, giving you the peace of mind that we meet or exceed the highest possible business performance standards.
Our service contracts explain:
- The standards the maintenance will be carried out to
- The frequency of planned service visits
- The minimum response time to call outs
- What’s included in your agreement (call outs, parts etc)
Your system will be subjected to a full functionality inspection, which will include (but not limited to) the following:
- Check the installation, location and siting of equipment against the specification
- Check the satisfactory operation of detection devices
- Check the mains and standby power supplies, including correct charging rates
- Check the control unit for correct operation
- Check remote signalling equipment where applicable
- Check the system in accordance with the customer handbook
Following a maintenance visit, you will receive a full Preventative Maintenance Report detailing the inspection findings any repairs or works recommended to your system. You will also be advised whether the works specified are just recommendations or whether they form an issue that affects the operation and functionality of your security system.
Our engineers carry extensive stock within their vans should they identify parts that should be changed to maintain the operational performance of your system and should you wish for them to do so, will change parts during the visit, saving you money and the inconvenience of a revisit.
We’re happy to share our knowledge, experience and expertise to help people and businesses protect themselves! We’re all on the same side after all! Our support hub features news, advice and product information to help you.
Combining unrivalled expertise with cutting-edge technology, easy remote access, 24/7 off site monitoring and police response if required. Stand-alone intruder alarms and CCTV systems combined smart-home security hubs that seamlessly integrates your intruder, CCTV, fire, carbon monoxide and early flood detection alarms all displayed on your smart device anywhere in the World. This is where safer meets smarter.
Combining design, compliance, 24/7 support, specific customer assigned engineers, off site monitoring and police and fire brigade response if required, this is where fire and security integrates into your business operations providing whole-life cost savings.
Combining highly trained, experienced and specific customer assigned engineers, helps us to prevent unwanted false alarms, minimise disruption, maximise first time repairs with minimum need for return visits, keeps your life safety systems compliant and operational, working at their full potential providing you safety, reliability and exceptional lifetime cost savings.
Had an intruder alarm upgraded following a recent break in, Bellmac designed a system utilising existing wiring whilst enhancing the system with additional radio devices without the need to disrupt the building fabric. The engineers were very professional and courteous during the design, install and commissioning phases. Would not hesitate in recommending Bellmac who provided a five star customer experience in my opinion..
Hugh McQuaid | Newcastle upon Tyne
Impeccable service, would definitely use again. Over the moon with our new cctv system. Thanks again lads
Ken Adams | Newcastle upon Tyne
Great professional company, always a little weary when using a unknown business but first class service, very happy.
Amy Cavanagh | Newcastle upon Tyne
Knowledgeable, reliable and a great company to deal with. We’ve worked with them on a commercial basis and will be engaging their services for home security. Highly recommended! Thanks Bellmac! Great Job!
Matt Haycock | Newcastle upon Tyne