We’ve all been there. The invoice lands on your desk for approval and you pause, wondering what exactly you are receiving for your annual maintenance charge. It may even have been increasing year on year since you first signed the contract. Worse still, you’ve not seen an engineer all year or when they do attend its a different person every time and they spend more time talking to their tech support than they do repairing the fault. You may even need a member of your staff to show them around the premises, again!
Not all fire and security companies are like that and there are some very good ones, which is why you shouldn’t put up with the bad ones. Look at our independently verified compliance figures below.
We use the Security Systems and Alarms Inspection Board to independently monitor our performance across a number of areas within our business. Since establishing the business, our engineer response times and the performance across our annual maintenance visits have always been marked 100%. That means our engineers have responded within the time scales laid down within UK regulations every time, day or night, 365 days a year. It is the same with our preventative maintenance program. We have visited our customers to maintain their systems within the timeframes set 100% of the time, without excuse, without fail, without exception. That’s what our customers pay for and that is what we deliver.
So, if you feel you are not receiving the service you are paying for, phone Sam in our office and book your free no obligation quote and then switch to us.
No business across the North East or North Yorkshire is too large or too small and we can provide references (and our engineers training certificates) on request. Can your currently supplier do that?
Switch today and discover the Bellmac way of customer service and fire and security maintenance. We look forward to being of service to you.