Bellmac’s reputation and turnover continues to grow in 2020

Local fire and security company Bellmac Fire and Security has reported record growth in 2020 with turnover increasing by 83%.

Established in 2017 and based in Witton Gilbert, Durham, the business was the idea of Michael Boland, Ben Forster and Michael Nice.  All three entrepreneurs had extensive experience of working within the fire and security industry both for local and national companies.  It was during that time that they recognised the opportunity  for a new fire and security business to be based in the North East to serve local customers.

What makes Bellmac so successful though, is that from the outset it has been structured to serve customers of all sizes and demands.  Michael Nice, former Director of Key and National accounts at the Securus Group and the Commercial  Director at Bellmac, explained “what we wanted to do was to provide the very best operational service delivery to national and local clients within the North East.  We had experienced at first hand how large national fire and security companies failed to deliver the standard of customer service required on the ground, whilst at the same time smaller companies had neither the infrastructure or compliance experience to operate in what can be a demanding market.”

The 3 entrepreneurs believed there was a gap for a well structured, financed local supplier.  They established the business with all the accreditations you would find at a much larger organisation, recruited the very best engineers they knew within the industry and put the customer and engineering at the centre of their delivery.

Ben Forster Bellmac’s Service Director explained “it is well known that our industry often forget that the most important part of the business is to put the right person in front of the right panel.  It was crucial that we focussed on the skill and experience of our engineers which is why we recruited the people we did.  Ongoing training and development of our engineers is what makes us stand out from our competition.  Having van stock at min/max levels, a local hub and above all the correct level of test and diagnostic equipment for each engineer, means we can often solve customer’s problems first time with as little inconvenience to them as possible”

This story would not be completed though without Bellmac’s Sales and Ops Director Michael Boland.  Well known within the industry for his high standards, integrity and a talent matched by no other to understand what the customer needs, Michael summed up what Bellmac is all about.  “It is a business that puts the customer at the centre of the operation and supports that function by ensuring we have the correct processes in place and highly skilled engineers, with the right equipment, to resolve customers problems first time.  We do what we say we are going to do and we do it to the right standard every time.”

This growing local North East company has exciting plans for 2021 which at the moment they are staying tight lipped about, but you can rest assured at the very heart of those plans will be their customers needs and the skills of their engineers.

Do you feel you are not receiving the service you are paying for?

We’ve all been there.  The invoice lands on your desk for approval and you pause, wondering what exactly you are receiving for your annual maintenance charge.  It may even have been increasing year on year since you first signed the contract. Worse still, you’ve not seen an engineer all year or when they do attend its a different person every time and they spend more time talking to their tech support than they do repairing the fault.  You may even need a member of your staff to show them around the premises, again!

Not all fire and security companies are like that and there are some very good ones, which is why you shouldn’t put up with the bad ones.  Look at our independently verified compliance figures below.

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Are you paying too much for your annual maintenance?

We have over 50 years experience in the fire and security industry and are able to design, install and maintain CCTV systems, intruder alarms, fire systems and electronic door entry systems.  Specialising in understanding what fire and security systems are required to meet your insurance needs, whether for your home or business means we can provide a compliant system without unnecessary spend, meaning you have more money to use in other areas of your home or business.

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HELPING TO SUPPORT SCHOOL BUDGETS

School leaders know full well the already competing priorities on school budgets prior to Covid-19, but with increased costs of staggered class times, deep cleaning and access to sanitiser, schools are seeing budgets placed under even more strain.  Bellmac have researched the effects the Covid-19 pandemic is having on local schools to try and understand how we can help our community.

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